AI ·
Bosch Engineers Hand Repetitive Coordination Work to AI
Engineers in one Bosch research and development unit are using Doubao Work and Doubao Work Partner to organize customer reports and reduce the preparation required before fault analysis can begin.
A customer question once triggered a lengthy coordination process for engineers in one Bosch research and development business unit. Before examining a fault, an engineer had to gather messages scattered across group chats and private conversations, assemble a complete description, decide who should handle it, hold meetings when necessary and prepare a report.
The unit supports multiple customers with integrated system solutions. Separate projects for the same customer can have separate chat groups, while problems may arise during testing, road trials or production. Incoming messages can identify a project, software and fault code, but engineers still had to consolidate details such as the software version, vehicle configuration, test conditions, error time and diagnostic screenshots.
Engineers then relied on their own experience to troubleshoot or passed the case to the developer responsible for the relevant module. Unclear cases required further discussions and clarification before conclusions could be written up and sent to the customer. This meant much of the working day could pass before the actual fault analysis started.
Bosch’s team has now assigned a substantial part of that intervening work to Doubao Work and Doubao Work Partner. The effort is aimed at reducing repetitive administrative tasks so engineers can devote more attention to solving technical problems. Unreliable knowledge retention was another motivation for change, with valuable experience remaining tied to workers rather than being consistently preserved.
Source: 极客公园
Written with AI from the linked source